We can delivery the mattress after you place the order with 6 hours at the earliest.
(Monday to Saturday only, Sunday not included, from 1000 hrs to 1800 hrs.)
You can also designate the date and time to receive the mattress.
We also free delivery to the outlying islands customer but it takes 2 to 4 working days. We will spread our service to the outlying island soon, for the latest information please keep updating our website,／facebook／instagram。
After you place the order, we will confirm the order within the office hours.
Our logistics team will contact you before delivery, make sure you can receive our mattress.
We have our stores in a different district, and our flagship store is located in Lai Chi Kok, you can test out our all product here.
We would like to invite you to our stores to try our excellent sleeping experience by napnice product.
If there is any quality problem occurs, you just have to show the receipt to our customer service.
We will arrange a free examination on the mattress as soon as possible.
If the quality of our mattress can not meet the standard, we will offer a free exchange. Please understand that size is not one of the quality problems, please make sure the size that you want before purchases, you can contact our customer service for any inquiry.
Returned or used mattresses are never resold or re-sent to customers. Instead, they are sent for professional recycling or disposal.
Our free delivery services only cover the place with lift, for the building without lift, there will be extra charges start from the third floor. The free delivery service does not cover the outlying islands, please contact our customer service for more details.
We are now only provided free shipping to Hong Kong, we are welcome to provide worldwide delivery, please contact our customer service for more details. Please be reminded that we cannot provide Life Time Warranty and 101 Days Trial service outside Hong Kong.
We provide disposal service on your old mattress, the charge amount depends on the size of the mattress, please contact our customer service for more information.