Order and Delivery
How long will it take for my passion mattress to arrive?
Fastest within 6 hours
We can delivery the mattress after you place the order with 6 hours at the earliest.
(Monday to Saturday only, Sunday not included, from 1000 hrs to 1800 hrs.)
You can also designate the date and time to receive the mattress.
We also free delivery to the outlying islands customer but it takes 2 to 4 working days. We will spread our service to the outlying island soon, for the latest information please keep updating our website／Facebook／instagram. After you place the order, we will confirm the order within the office hours.
Our logistics team will contact you before delivery, make sure you can receive our mattress.
Can I try the mattress before purchases? Any stores?
We have our stores in a different district, and our flagship store is located in Lai Chi Kok, you can test out our all product here.
We would like to invite you to our stores to try our excellent sleeping experience by napnice product.
Stores
How can I apply the warranty if my mattress have quality problem?
Life Time Warranty
If there is any quality problem occurs, you just have to show the receipt to our customer service.
We will arrange a free examination on the mattress as soon as possible.
Do we accept exchange of stocks?
If the quality of our mattress can not meet the standard, we will offer a free exchange. Please understand that size is not one of the quality problems, please make sure the size that you want before purchases, you can contact our customer service for any inquiry.
Exchange
What happens to the returned mattresses? Will it sell again?
Returned or used mattresses are never resold or re-sent to customers. Instead, they are sent for professional recycling or disposal.
Any exceptional case for the free delivery policy?
Our free delivery services only cover the place with lift, for the building without lift, there will be extra charges. The free delivery service does not cover the outlying islands, please contact our customer service for more details.
Do you ship outside Hong Kong?
We are now only provided free shipping to Hong Kong, we are welcome to provide worldwide delivery, please contact our customer service for more details. Please be reminded that we cannot provide Life Time Warranty and 101 Days Trial service outside Hong Kong.
Is there any disposal service provided to my old mattress?
We provide disposal service on your old mattress, the charge amount depends on the size of the mattress, please contact our customer service for more information.
