60 Days Trial and Return

Policy

We offer a 60 Days trial for all our pillow. This means you can try the pillow in your own home with your purchase.

  • The trial period starts on the delivery or pick-up date of your pillow.

  • To be eligible for a return we only request that you first try your new mattress for at least 30 days before submitting a return request. It takes time for your body to adapt to a new pillow.

  • The returned pillow should be in good condition, without any damages, otherwise, refunds or exchanges may not be granted. A full refund will be issued once the returned pillow has been received.

    • The free gifts(excluding the packing box) shall be returned with the pillow together during 60 days trial period. If the free gift is not returned or used(which will not be collected) and the retail amount of the gift will be deducted from the refund amount.
      1. Extra pillow cover  (worth HK$ 200)
      2. Supportive pad x 2 (worth HK$ 50)
      3. Pillow travel bag (worth HK$ 50) or any other

 

  • Any products delivered outside of Hong Kong are not eligible for returns or exchanges.

  • A valid proof of purchase (such as your order confirmation email) is required for all return or exchange requests.

  • Our 60 days trial is limited to the return or exchange of one pillow per customer/household. If you order a new pillow after having returned a pillow before, the 60 days trial will not apply on your next order. This applies to all new orders from the same customer or delivery address.

  • napnice reserves the right of final decision in case of any dispute arising from the above Terms and Conditions.

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